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    'Balance Exhausted' Notice in Unlimited Reliance JIO SIM Card

    Mobiles & Tablets
    reliance jio reliance lyf unlimited 4g
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    • ?
      Vishal last edited by singhnsk

      If somebody can help, I recently purchased a reliance LYF smartphone and got the reliance JIO SIM card with it. I have the preview offer for 3 months, but I recently tried to use the SIM card in my other phone and it did not work - Said insufficient balance while calling and Balance Exhausted when I tried to connect to data services.

      Now I've placed the SIM back into my LYF smartphone but now only calls work. When I turn on data I read the same notification as Balance Exhausted. Please recharge. I tried to recharge via the My JIO app but it says this plan auto renews and cannot be recharged.

      Please help me get my data services back. Please.

      B J N S R 7 Replies Last reply Reply Quote 0
      • singhnsk
        singhnsk Admin last edited by

        Vishal, that is pretty normal as I'm sure that you were already instructed by the store that this offer is only applicable with the bundled LYF smartphones. Trying to insert the SIM in another phone would stop the services. Services are resumed back fine for most of the users when they insert the SIM back to the LYF smartphone. IN your case, you need to call the helpline and open a Service Request regarding the barred data services. Their networking team will then recharge your number again to activate the unlimited data offer :)

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          Guest last edited by

          i have same problem . customer care not solve my problem

          singhnsk 1 Reply Last reply Reply Quote 0
          • singhnsk
            singhnsk Admin @Guest last edited by

            Guest said in 'Balance Exhausted' Notice in Unlimited Reliance JIO SIM Card:

            i have same problem . customer care not solve my problem

            How is your SIM card issued? Under the Samsung offer or the LFT offer? For LYF, they will need to recharge your number again in order to activate the unlimited usage. You might be needed to go through the routine procedure of having them help in setting up the settings and Access Points on your phone before accepting to take a complaint for the issue.

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              Shubham Beck last edited by Shubham Beck

              I am facing a similar issue. I have all the data unused 2/2 gb yet i am unable to browse the internet.The sign in page pops up saying you have exhausted your account balance.I already mailed them the issue and awaiting their reply.

              edit: i did not placed my jio sim in another mobile.

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                worldedit @Shubham Beck last edited by

                @Shubham-Beck bro is ur page automatically redicting to jioportal ??and pop up msg like (you have exhuasted your account/credit limit) ??im facing same issue i have not used a single mb also of 2gb !

                A Ujjwal Srivastava 2 Replies Last reply Reply Quote 0
                • Sagar Sirsat
                  Sagar Sirsat last edited by

                  Im having the same above problem not used a single mb inspite of that it is showing exhausted account balance..please help

                  singhnsk 1 Reply Last reply Reply Quote 0
                  • singhnsk
                    singhnsk Admin @Sagar Sirsat last edited by

                    @Sagar-Sirsat How did you get your SIM? With an LYF Mobile or by presenting the Barcode? If it is the barcode, which device you used to generate the barcode?

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                      abhishek tripathi @Shubham Beck last edited by

                      @Shubham-Beck hi...did u get ur data back..i have bought mifi device..nd since sim got activated facing same issue can u help.

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                        abhishek tripathi @worldedit last edited by

                        @worldedit same issue..did u get ur data..if yes then plz guide how...bought new jiofi device...nd since sim got activated getting same exhaust massage

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                          worldedit last edited by

                          bro i have not used a single mb also !!i have bought sim from a shop and generated in htc 820,i have not changed my sim to any other mobile but still getting this issue ,in my jio app its showing unlimited previw is activated !!

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                            abhishek tripathi @worldedit last edited by

                            @worldedit same issue...so u r still stuck. ? Can't use ur data.? I m looking for solution. .also complaint to customer care..she told me to wait for 48 hrs..lets see wht happens.?

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                              daredave07 last edited by

                              even i am facing the same issue....have not used single MB getting the same Exhausted message....do post fix if any of you got the issue solved.

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                                dinesh kumar last edited by dinesh kumar

                                I am using JIO sim in moto x play, i am also facing same problem , not even single data is used, customer care is also not replying or responding to me, my coupon also redeemed, don't know what to do

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                                • singhnsk
                                  singhnsk Admin last edited by

                                  Hey all,

                                  You need to activate the unlimited in an eligible smartphone before putting the SIM to your device, if it still does not work, you need to change your IMEI to one of the eligible smartphones.

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                                    0kira13 last edited by 0kira13

                                    same problem bro did u got any solution it happened on 31st Aug i complained on the very day to the customer care they told me to wait for 48 hrs. but is more than 72 hr and they haven't solved it yet they r saying i have to update my phone software but there is no update available. plz if anyone solved it then help.

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                                      SUKHMAN last edited by

                                      I am facing the same problem. Anybody go the solution??

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                                        Rishabh Sharma last edited by

                                        We all are facing same issue balance exhaust. I had a discussion with one of the executive yesterday night, they were saying that there's some issue going on. We are fixing it. But they promised that I will not take more than a day but service request is still open.

                                        Tiger Singh Thakur H 2 Replies Last reply Reply Quote 0
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                                          vmblogjudge last edited by

                                          Didn't use single mb out of 2gb so why it's showing me your data exhausted? Anyone help me? Using zenfone max

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                                            syed last edited by

                                            Hello sir ofter 2gb data how to Exhausted my internet data balance now it's self my data is not working so pls help me...

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